Understand our policies regarding cancellations, refunds, and scheduling changes.
At Hurghada Tours, we understand that travel plans may change. Our Cancellation & Refund Policy is designed to be fair and transparent while ensuring the smooth operation of our tours and services.
Customers may cancel their booking free of charge up to 24 hours before the scheduled tour or transfer.
Cancellations made less than 24 hours before the scheduled departure may not be eligible for a refund, as arrangements with our partners and service providers may have already been confirmed.
If a customer does not arrive at the agreed pickup location or fails to join the tour without prior notice, the booking will be considered a No Show, and no refund will be issued.
If you need to change your booking date or pickup location, please contact us as early as possible. We will do our best to accommodate your request, subject to availability.
If Hurghada Tours cancels a tour due to severe weather conditions, safety concerns, government restrictions, operational reasons, or unforeseen circumstances, customers will be offered one of the following options:
Approved refunds will be processed using the original payment method whenever possible. Depending on your bank or payment provider, refunds are typically completed within 5–10 business days.
Hurghada Tours is not responsible for cancellations or delays caused by events beyond our reasonable control, including natural disasters, extreme weather, government actions, transportation disruptions, or other force majeure events. Whenever possible, we will work with customers to arrange an alternative date or suitable solution.
If you wish to cancel, modify your booking, or request a refund, please contact our customer support team as soon as possible using the contact information provided on our website. We are committed to handling every request fairly and providing the best possible service to our customers.